Welcome to the refund policy page of ORINTHAVAL. We value the trust and satisfaction of our customers. Below are the guidelines on how we handle refunds.
Our refund policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a refund, please contact our customer service at [email protected]. We require a receipt or proof of purchase to complete your refund. Once your return is received and inspected, we will send you an email to notify you about the approval or rejection of your refund.
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 123 Greenway Blvd, Springfield, USA.
Thank you for shopping with ORINTHAVAL. We appreciate your understanding and cooperation.